We just got the “follow up survey” from PayPal … Oh foolish PayPal, will you never learn …? Maybe we can help.
To the question of “Why would you not recommend PayPal”
The support received over the 107 day period that this issue lasted, consistently failed to be of the value and quality required for a business environment.

- PayPal’s chargeback team consistently focused on implementing incorrect policies and procedures of negative value to the situation.
- PayPal’s chargeback team gave incorrect and contradictory responses.
- PayPal’s chargeback team consistently referred us to online resources that were not applicable.
- PayPal’s chargeback team responses were often tardy and slow. The team had to apologize on multiple occasions for the tardiness of their responses.
- Some members of the PayPal’s charge-back team are notably inept and need to be scheduled for retraining immediately.
- PayPal’s chargeback team is inflexible, even in the light of overwhelming facts.
- PayPal’s chargeback team responses are often on the punitive side of helpful.

The charge-back process takes too long. The length of time is exaggerated by the poor performance of some members of the team.

Moving forward, we will be releasing a strong advisory to our customer base, actively warning them to migrate from PayPal immediately.

Overall I would describe the experience of PayPal’s merchant services as more onerous than our combined burden levied by government regulation.

PayPal hides behind barriers of bad policy and poor performance, and is therefore simply not a viable partner for small to medium businesses.