Dear Gloria,

Thank you for your reply.

You don’t have to keep apologizing. We understand what you really meant

To reiterate, this case has been an ongoing dispute with the buyers credit card company, and even though said company has communicated to you, you have failed to acknowledge it.
Furthermore you have refused to investigate your failure to acknowledge it.

Even if your arguments to wait 75-80 days were compelling, some nasty little man down in “service@paypal.com” is threatening collection proceedings, so we simply cannot wait.
And besides, you yourself have stated that, if PayPal does not receive communication from Citibank at the end of 80 days, then PayPal will do absolutely nothing; so there is even less than no value in our waiting.

We are dealing with a company that marks Faxes it received in March, with a Status of “Waiting For Fax”; a company that still has this supposedly “Open” Case marked as “Case Closed”, so please do not expect us to have any confidence that PayPal will pro-actively provide any notifications, or you will shake my last hope that any humanity exists within the PayPal complex. Until such time, as PayPal’s actions inspire more confidence; and the level of service that you are allowed to proffer rises above mediocre, we have no choice, but to continue to micro-manage you.

We are not frustrated at the issue. How PayPal deals with the issue, and how PayPal treats its customers, could be frustrating, but rest assured, it takes more than the stubborn ineptitude of your managers to wear us down. We are stoic and resilient. We are excited by the new phase we are about to enter and the plans we have made this past week.

Sincerely
A Beleaguered PayPal Victim

P.S. Thanks for the address.