More Rhetoric. The same old Party line from Gloria in this reply. One positive thing to note is that we are getting the same PayPal Chargeback Division rep each time. Maybe they listened to our suggestion of improving the quality of their customer service, by assigning cases to individual reps.

PaypPal …. listen to its customers … what am I saying …. I must have been at this too long.

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Dear Beleaguered PayPal Victim,

Thank you for contacting PayPal.

Mr. Beleaguered PayPal Victim, I understand your frustration and concern over this issue.
Please allow me to clarify a few things in regards to this issue. As my previous email reply stated, I did not in any way advise or suggest that you file a complaint against PayPal. I would advise that perhaps you read through my original email again if you need further clarification.

To reiterate, this case has been in an ongoing dispute with the buyer’s credit card company with the latest dispute on April 15, 2010. We must allow the buyer’s credit card company 75-80 days from April 15, 2010 to respond.

At this time, we have not received a cancellation notification from the buyer’s credit card company.

Even though a credit card company may inform their customer that the chargeback has been cancelled, a credit card company can take up to 80 days before they will contact PayPal with the final ruling. This process cannot be sped up by the buyer by contacting their credit card company.
This is a time frame set by all credit card companies, and their dispute departments will not release the funds until this time frame has been met.

We will contact you when we receive a reply. Your repeated contacts will not result in an expedited outcome.

Sincerely,
Gloria
PayPal Chargeback Division
PayPal, an eSensitive Company