Dear A Beleaguered PayPal Victim ,

Thank you for contacting PayPal. We regret the delay in responding to your service request. [If you were more organized Gloria, you could spend less time apologizing, which also wastes time, as frankly, your apologies are starting to lack credibility]

I believe you have misunderstood my previous reply. Allow me to clarify. Your previous emailed inquired what happens if PayPal does not receive a cancellation notice from the buyer’s credit card company.

My reply advised that you would need to resolve the matter directly with the buyer using outside means. This would include the option of filing a police report or a complaint with the IFCC.

I did NOT advise or suggest that you consider filing a complaint against PayPal.
[...Oopsie. Looks like Gloria has been reprimanded by her supervisor. (I knew there had to be a supervisor in the Chargeback department somewhere)

We Salute you Gloria

We all know where Gloria's true heart was. She tried to sneak the truth through to us, even though the boss is making her backtrack now. Thanks Gloria, the truth will prevail....]

Lets get back to Gloria’s email… We will contact you when we receive a reply from the buyer’s credit card company. Even though a credit card company may inform their customer that the chargeback has been canceled, a credit card company can take up to 80 days before they will contact PayPal with the final ruling.
This process cannot be sped up by the buyer by contacting their credit card company. This is a time frame set by all credit card companies, and their dispute departments will not release the funds until this time frame has been met.

Please note, as you have been advised multiple times in regards to the status of this case, further emails may not receive a reply until we have new information to provide.

We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

———————————–

Imagine if the Bank you held your Business account in, one day froze the account. They had a good reason to do so, a Buyers chargeback, that was OK.

Then imagine that you provided that bank with the necessary evidence.
Imagine that the Buyer sent the Bank an affidavit, and the Buyers Credit Card contacted the Bank to release the funds.
Then imagine that the bank still locked the account after almost 100 days.
And imagine that the bank avoided your calls and refused to speak to you.
Imagine if that was how business was conducted.

Well imagine no more, because if you use PayPal, you have that bank. Isn’t it time you switched?