Day 83 – I Forgot Tina | PayPal is Evil

PayPal is Evil One Person's Attempt to Warn the World, of the World's Worst Bank

Day 83 – I Forgot Tina

May 28

Drat! I forgot to send my cheery pep talk to Tina. She is apparently out-of-the-loop; or worse still not reading the case-file notes again. As she is busy sending me a reply to our status request from two days ago.

So what does our little Tina have to say…

Dear Beleaguered PayPal Victim,

Thank you for contacting PayPal.

We have received your response and you have not yet lost the chargeback.
We have attempted to dispute this charge on your behalf. We must allow the buyer’s credit card company 75-80 days to respond from April 15, 2010.

We will notify you once a response is received.

For the Terms and Conditions of Seller Protection, click the “Legal Agreement” link at the bottom of any PayPal webpage and click “User Agreement”.

Sincerely,
Tina
PayPal Chargeback Division
PayPal, an eOstrich Company

Tina, Tina, Tina. You are just not very good at this are you. I feel a response coming on. I just hope my total frustration at your ineptness does not seep out.

One Comment to

“Day 83 – I Forgot Tina”

June 15th, 2011 at 12:50 am Alexandra Says:
It was dark when I woke. This is a ray of sunhisne.

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Why would you not recommend PayPal
1:42 pm, July 20, 2010

Day 107 – V is for Victory
1:19 pm, June 21, 2010

Day 107 – The Stall
12:42 pm, June 21, 2010

Day 104 – The Citibank Connection
12:47 am, June 18, 2010

Day 103 – We shall fight on the beaches … we shall never surrender
12:10 am, June 17, 2010

Day 102 – More Rhetoric
3:49 am, June 16, 2010

Day 102 – Right Hand, meet Left Hand. Left, meet Right.
12:56 am, June 16, 2010

Day 101 – Thanking Gloria
4:54 pm, June 15, 2010

Day 101 – PayPal Threatens Collection
4:10 pm, June 15, 2010

Day 93 – Gloria gets Narky
1:45 am, June 7, 2010

So why that title of “PayPal is Evil?”

If I had started this blog nearer to the beginning of this process, I would probably come up with a kinder; gentler title.

But once you hit a hundred days, with no resolution in sight; with one obtuse response after another from PayPal; and with a systemic failure to be even vaguely helpful … Oh and did I mention PayPal still holding onto a decent chunk of our money even after being reimbursed over 100 days ago ……

Well, when you go through this experience, you lean towards adjectives, that may be construed as being less than flattering. Just as the cream of today’s marketing firms try to create an “unreasonable attachment” to some brands. PayPal, is striving to create a reasonable loathing of its brand, through some of the poorest treatment a financial agent can muster.

So that’s why we ended up with the title – PayPal is Evil.com. It succinctly captures the essence of the PayPal brand in one simple, and hopefully memorable phrase.

I will not be copyrighting it, so please feel free to use it liberally. Whether amongst friends or colleagues, or even with people you have just met. It is our duty. Which brings me to my next point …

Why make this site?

When a company can do so much damage through negligence and mismanagement, I feel we have a duty to warn our fellow shoppers and ebayers of what may easily happen to them.

Often we do not have the time, the skill or inclination, and that is understandable. But I have two out of three, and I after having lived through PayPal Hell, feel it is my moral responsibility to find the time.