The harassment letters from PayPal are getting a little more frequent, and little more nasty each time.

We reply as usual (because you must not ignore a demand), and tweak our reply each time.

Thank you for your form letter, a copy of which is attached for your convenience. To recap, as the buyer immediately realized their mistake and has reversed the chargeback that has caused this deficit. AND the Buyer’s credit card company has sent you the funds, and you have been provided with ample evidence. I, therefore will not be supplying you with these funds as the buyer’s credit card company has already done so. You may therefore stop asking.

It is now 99 days [using the evidence from the Buyers credit card statements] since the Buyer’s Credit Card sent you the required funds. This ongoing deficit is a full reflection of PayPal’s inability to reconcile its own accounts and the situation at large. Your continuance in sending this type of notice really highlights PayPal’s lack of internal communication, and resultant dearth of customer service that is a direct result of this.

Please do not give me some tired excuse that you are unable to prevent the negative balance notifications. It merely takes a computer; some programming knowledge; and a will to provide excellent customer service. Why does PayPal continue to insist that it only has the first two parts of this formula.

Please have the manager of the department that sent this letter contact me immediately, to explain why you PayPal’s Customer Service is so disjointed, and thus insulting to its customer base.

Sincerely,
A Beleaguered PayPal Victim