May 16

We receive another standard harassment form-letter from PayPal, that our account balance is below zero, and hinting at Collection Action.

That’s right, on one hand PayPal wants to insist that you “wait 75 days (or is it 80 days) to allow the Buyer’s Credit Card to respond”; and that “You may await the outcome of the dispute, before restoring your account balance”, but in the meantime, we (the Evil PayPal) will still initiate legal action against you. Nice.

We send our Standard Form Reply to their Standard Form Letter.

Dearest PayPal,

Thank you for your form letter, a copy of which is attached for your convenience. As the buyer immediately realized their mistake and has reversed the chargeback that has caused this deficit. And as the Buyer’s credit card company has sent you the funds. I, therefore will not be supplying you with these funds as the buyer’s credit card company has already done so. You may therefore stop asking.

This ongoing deficit is a full reflection of PayPal’s inability to reconcile its own accounts and the situation at large. Your continuance in sending this type of notice really highlights PayPal’s lack of internal communication, and resultant dearth of customer service that is a direct result of this.

Please have the manager of the department that sent this letter contact me immediately, to explain why you PayPal’s Customer Service is so disjointed, and thus insulting to its customer base.

Sincerely,
A Beleaguered PayPal Victim