Day 64 – Open or Closed

May 9

When I started this Blog, one question I asked myself, is how would this site rise above the literally thousands of anti-PayPal sites out there. Of course PayPal does not make this process any easier, by providing such fodder. Lets look at yet another example, of PayPals incompetence shooting themselves in the foot.

Its May 9th, 64 days into the saga. I check the PayPal website for a status update, and guess what folks. The Case is still marked as closed. What confidence are we supposed to have, as PayPal business customers, that PayPal is diligently squirreling away on our behalf, when they cannot even mark an ‘Open’ case as “Open’.

Or is the case really ‘Closed’ and are the PayPal reps just pretending that they are doing something…

Dear Matt,

You state on 4/12/2010 that “you are issuing a second dispute to the credit card company”, and yet when I look at the case in the PayPal interface it shows as closed and has done since this date.

If you were really in the process of ” issuing a second dispute to the credit card company” would not the case be marked as OPEN?

Sincerely
A Beleaguered PayPal Victim

So why that title of “PayPal is Evil?”

If I had started this blog nearer to the beginning of this process, I would probably come up with a kinder; gentler title.

But once you hit a hundred days, with no resolution in sight; with one obtuse response after another from PayPal; and with a systemic failure to be even vaguely helpful … Oh and did I mention PayPal still holding onto a decent chunk of our money even after being reimbursed over 100 days ago ……

Well, when you go through this experience, you lean towards adjectives, that may be construed as being less than flattering. Just as the cream of today’s marketing firms try to create an “unreasonable attachment” to some brands. PayPal, is striving to create a reasonable loathing of its brand, through some of the poorest treatment a financial agent can muster.

So that’s why we ended up with the title – PayPal is Evil.com. It succinctly captures the essence of the PayPal brand in one simple, and hopefully memorable phrase.

I will not be copyrighting it, so please feel free to use it liberally. Whether amongst friends or colleagues, or even with people you have just met. It is our duty. Which brings me to my next point …

Why make this site?

When a company can do so much damage through negligence and mismanagement, I feel we have a duty to warn our fellow shoppers and ebayers of what may easily happen to them.

Often we do not have the time, the skill or inclination, and that is understandable. But I have two out of three, and I after having lived through PayPal Hell, feel it is my moral responsibility to find the time.

Day 64 – Open or Closed

So why that title of “PayPal is Evil?”

Why make this site?