Another of those cute reminders from PayPal that our PayPal account balance is still below zero. Hmmm. Didn’t we just tell them that they have already been paid. Oh well. We shouldn’t ignore them, that could be misconstrued and they might use that against us in the future.

Thank you for your form letter, a copy of which is attached for your convenience. Let us recap the situation. The buyer, immediately realized their mistake and has reversed the chargeback that has caused this deficit. The Buyer has also sent you an affidavit stating as much.

The Buyer’s credit card company (Citibank) has re-sent you the funds on 2/17/10. I, therefore Will not be supplying you with these funds as the buyer’s credit card company has already done so. You may therefore stop asking.

You have been re-paid over 81 days ago. [we have recently discovered through credit card statements provided to us from the Buyer, that the Buyer was actually recharged for this 81 DAYS AGO!! ] This ongoing deficit is a full reflection of PayPal’s inability to reconcile its own accounts and the situation at large.

Your continuance in sending this type of notice really highlights PayPal’s lack of internal communication, and resultant dearth of customer service that is a direct result of this.

Please do not give me some tired excuse that you are unable to prevent the negative balance notifications. It merely takes a computer; some programming knowledge; and a will to provide excellent customer service. Why does PayPal continue to insist that it only has the first two parts of this formula.

Please have the manager of the department that sent this letter contact me immediately, to explain why you PayPal’s Customer Service is so disjointed, and thus insulting to its customer base.

A Beleaguered PayPal Victim