Day 57 – Your PayPal account balance is still below zero
Meanwhile, yet another division at PayPal is busy sending out a handy form letter, reminding us that our PayPal account balance is still below zero.
Well of course our PayPal account balance is still below zero. You Incompetents still have not reconciled the transaction.
So we thank them for their note …
Dearest PayPal,
Thank you for your form letter, a copy of which is attached for your convenience. Let us recap the situation. [This is starting to become a necessary step, as we know that there is no way that each PayPal rep will read the case notes ...] The buyer, immediately realized their mistake and has reversed the chargeback that has caused this deficit. The Buyer’s credit card company has sent you the funds. I, therefore will not be supplying you with these funds as the buyer’s credit card company has already done so. You may therefore stop asking.
This ongoing deficit is a full reflection of PayPal’s inability to reconcile its own accounts and the situation at large.
Your continuance in sending this type of notice really highlights PayPal’s lack of internal communication, and resultant dearth of customer service that is a direct result of this.
Please have the manager of the department that sent this letter contact me immediately, to explain why PayPal’s Customer Service is so disjointed, and thus insulting to its customer base.
Sincerely,
Beleaguered PayPal Victim
Having asked for a supervisor, I am sure that a PayPal supervisor will of course call right back!
This has made my day. I wish all postings were this good.
Just now getting into this time period on my “Accidental Chargeback”. It is frustrating how apparently, the Credit Card company has already reversed the charge back on their end and my customer account PROVES it. This is my passive aggressive response:
Dear Paypal,
My account is currently under dispute because of an accidental Chargeback from one of my buyers who HAS already reversed this Chargeback. This case is currently still open and waiting on the Credit Card company to respond with their final word which can take up to 75 – 80 days(with a maximum of 180 days to respond [QUOTE FROM AN educated PAYPAL REP]) depending on the credit card company. I understand your concern and we are working hard at getting back this money for you, but it is currently out of our hands and in the hands of the credit card companies. As soon as the Credit Card company makes a ruling in this dispute, I will furnish the funds to bring this account back to a positive standing. Until then please be patient while we continue working on this for you.
Sincerely,
E