The client (Buyer) contacts their credit card company (American Express) and reverses the chargeback. They also prepare a letter for us, outlining their error and state that the chargeback was placed in error. It takes them a few days to do this, but once done, they copy us on what they have done.
If I had started this blog nearer to the beginning of this process, I would probably come up with a kinder; gentler title.
But once you hit a hundred days, with no resolution in sight; with one obtuse response after another from PayPal; and with a systemic failure to be even vaguely helpful … Oh and did I mention PayPal still holding onto a decent chunk of our money even after being reimbursed over 100 days ago ……
Well, when you go through this experience, you lean towards adjectives, that may be construed as being less than flattering. Just as the cream of today’s marketing firms try to create an “unreasonable attachment” to some brands. PayPal, is striving to create a reasonable loathing of its brand, through some of the poorest treatment a financial agent can muster.
So that’s why we ended up with the title – PayPal is Evil.com. It succinctly captures the essence of the PayPal brand in one simple, and hopefully memorable phrase.
I will not be copyrighting it, so please feel free to use it liberally. Whether amongst friends or colleagues, or even with people you have just met. It is our duty. Which brings me to my next point …
When a company can do so much damage through negligence and mismanagement, I feel we have a duty to warn our fellow shoppers and ebayers of what may easily happen to them.
Often we do not have the time, the skill or inclination, and that is understandable. But I have two out of three, and I after having lived through PayPal Hell, feel it is my moral responsibility to find the time.