March 8

In the Summer of 2009 we were approached by a client to build a website for their project.  The site was complete; approved and went live in the fall.  We invoiced via PayPal and were paid in November 2009 to our PayPal account.

Fast forward to March 2010.  We received notice from PayPal that a chargeback has been placed on our PayPal account. We contact the client.  They relay to us that they did not know what the charge was for and were thus advised by their credit card company to refute the charge.  Now that they know that the charge was for us they apologize profusely, and promise to reverse the chargeback straight away.

We supply the following evidence to PayPal:

  • A copy of the original proposal
  • The Invoice from us to the client.
  • A copy of the email from the client confirming that we had been paid (with headers)
  • A signed letter from the client admitting that the charge-back was in error
  • An affidavit from the customer stating that the charge-back was in error
  • Copies of the clients (Buyers) credit card statements showing the re-billing and withdrawal of funds

Should be cut and dry to get this one resolved …. Or so you would think.  The following is an account of the misery that is having PayPal as your agent, and the comedy of errors and hard fought for incompetence that passes for PayPal’s Chargeback Support Team